Part 1: Personal information and privacy
- Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; this
policy sets out how we will treat your personal information.
- Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of
this website (including [your IP address, geographical location,
browser type and version, operating system, referral source, length
of visit, page views and website navigation paths]);
(b) information that you provide to us when registering with our website
(including [your email address]);
(c) [information that you provide to us for the purpose of subscribing to
our email notifications and/or newsletters (including [your name and
email address]);]
(d) information relating to any purchases you make of our goods
(including [your name, delivery address, payment address, telephone
numbers, email address and card details];
(e) information that you post to our website for publication on the
internet (including [your user name, profile pictures and reviews]);
(f) information contained in or relating to any communications that you
send to us (including [the communication content and meta data
associated with the communication]);
(g) any other personal information that you choose to send to us; and
(h) [provide details of other personal information collected.]
2.2 Before you disclose to us the personal information of another person, you
must obtain that person’s consent to both the disclosure and the processing
of that personal information in accordance with the terms of this policy.
- Using your personal information
3.1 Personal information submitted to us through our website will be used for
the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect
payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can
inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business which
we think may be of interest to you, by post or, where you have
specifically agreed to this, by email or similar technology (you can
inform us at any time if you no longer require marketing
communications);
(j) provide third parties with statistical information about our users (but
those third parties will not be able to identify any individual user from
that information);
(k) deal with enquiries and complaints made by or about you relating to
our website;
(l) keep our website secure and prevent fraud;
(m) verify compliance with the terms and conditions governing the use of
3.3 If you submit personal information for publication on our website, we will
publish and otherwise use that information in accordance with the licence
you grant to us.
3.4 We will not, without your express consent, supply your personal information
to any third party for the purpose of their or any other third party’s direct
marketing.
3.5 All our website financial transactions are handled through our
payment services provider PayPal. You can review the
provider’s privacy policy at www.paypal.com We will share information with our payment services provider only to the extent necessary for the
purposes of processing payments you make via our website,
refunding such payments and dealing with complaints and queries
relating to such payments and refunds.
- Disclosing personal information
4.1 We may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers insofar as
reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention
and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset
that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or
other competent authority for disclosure of that personal information
where, in our reasonable opinion, such court or authority would be
reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal
information to third parties.
- International data transfers
5.1 Information that we collect may be stored and processed in and transferred
between any of the countries in which we operate in order to enable us to
use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries
which do not have data protection laws equivalent to those in force in the
European Economic Area: the United States of America, Russia, Japan,
China and India.
5.3 Personal information that you publish on our website or submit for
publication on our website may be available, via the internet, around the
world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this
Section 5.
- Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not
be kept for longer than is necessary for that purpose or those purposes.
6.3 Without prejudice to Section 6.2, we will usually delete personal data falling
within the categories set out below at the date/time set out below:
(a) personal data type will be deleted
6.4 Notwithstanding the other provisions of this Section 6, we will retain
documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or
prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention
and reducing credit risk).
- Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent
the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure
(password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be
protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is
inherently insecure, and we cannot guarantee the security of data sent over
the internet.
7.5 You are responsible for keeping the password you use for accessing our
website confidential; we will not ask you for your password (except when
you log in to our website).
- Amendments
8.1 We may update this policy from time to time by publishing a new version on
our website.
8.2 You should check this page occasionally to ensure you are happy with any
changes to this policy.
8.3 We may notify you of changes to this policy by email or through the private
messaging system on our website.
- Your rights
9.1 You may instruct us to provide you with any personal information we hold
about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity [(for this purpose,
we will usually accept a photocopy of your passport certified by a
solicitor or bank plus an original copy of a utility bill showing your
current address)].
9.2 We may withhold personal information that you request to the extent
permitted by law.
9.3 You may instruct us at any time not to process your personal information for
marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of
your personal information for marketing purposes, or we will provide you
with an opportunity to opt out of the use of your personal information for
marketing purposes.
- Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and
practices of third parties.
- Updating information
11.1 Please let us know if the personal information that we hold about you needs
to be corrected or updated.
Part 2: Cookies
- About cookies
1.1 A cookie is a file containing an identifier (a string of letters and numbers)
that is sent by a web server to a web browser and is stored by the browser.
The identifier is then sent back to the server each time the browser requests
a page from the server.
1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent
cookie will be stored by a web browser and will remain valid until its set
expiry date, unless deleted by the user before the expiry date; a session
cookie, on the other hand, will expire at the end of the user session, when
the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a
user, but personal information that we store about you may be linked to the
information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track users as they
navigate different pages on a website and identify users returning to a
website.
- Our cookies
2.1 We use [only session cookies / only persistent cookies / both
session and persistent cookies] on our website.
2.2 The names of the cookies that we use on our website, and the purposes for
which they are used, are set out below:
(a) we use [cookie name] on our website to [recognise a
computer when a user visits the website / track users as they
navigate the website / enable the use of a shopping cart on
the website / improve the website’s usability / analyse the
use of the website / administer the website / prevent fraud
and improve the security of the website / personalise the
website for each user / target advertisements which may be
of particular interest to specific users / [describe
purpose(s)]];
- Analytics cookies
3.1 We use [Google Analytics] to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information
about website use by means of cookies.
3.3 The analytics cookies used by our website have the following names:
[_utma, _utmb, _utmc and _utmz]
3.4 The information generated relating to our website is used to create
reports about the use of our website.
3.5 Our analytics service provider’s privacy policy is available at:
[http://www.google.com/policies/privacy/].
- Third party cookies
4.1 Our website also uses third party cookies.
4.2 We publish Google AdSense interest-based advertisements on our website.
These are tailored by Google to reflect your interests. To determine your
interests, Google will track your behaviour on our website and on other
websites across the web using the DoubleClick cookie. / We publish Google
AdSense advertisements on our website. To determine your interests,
Google will track your behaviour on our website and on other websites
across the web using the DoubleClick cookie. This behaviour tracking allows
Google to tailor the advertisements you see on other websites to reflect your
interests (we do not publish interest-based advertisements on this website).
You can view, delete or add interest categories associated with your browser
by visiting: http://www.google.com/settings/ads/. You can also opt out of
the AdSense partner network cookie using those settings or using the NAI’s
(Network Advertising Initiative’s) multi-cookie opt-out mechanism at: http://
www.networkadvertising.org/choices/. However, these opt-out mechanisms
themselves use cookies, and if you clear the cookies from your browser your
opt-out will not be maintained. To ensure that an opt-out is maintained in
respect of a particular browser, you may wish to consider using the Google
browser plug-in available at: https://www.google.com/settings/ads/plugin.
4.3 Details of [other] third party cookies used by our website are set out
below:
(a) [third party cookie details;]
(b) [repeat as necessary.]
- Blocking cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the
cookie handling override settings available by clicking “Tools”,
“Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 24) you can block all cookies by clicking “Tools”,
“Options”, “Privacy”, selecting “Use custom settings for history” from
the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 29), you can block all cookies by accessing the
“Customise and control” menu, and clicking “Settings”, “Show
advanced settings” and “Content settings”, and then selecting “Block
sites from setting any data” under the “Cookies” heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many
websites.
5.3 6. Deleting cookies
6.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie
files (you can find instructions for doing so at http://
support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking “Tools”,
“Options” and “Privacy”, then selecting “Use custom settings for
history”, clicking “Show Cookies”, and then clicking “Remove All
Cookies”; and
(c) in Chrome (version 29), you can delete all cookies by accessing the
“Customise and control” menu, and clicking “Settings”, “Show
advanced settings” and “Clear browsing data”, and then selecting
“Delete cookies and other site and plug-in data” before clicking “Clear
browsing data”.
6.2 Deleting cookies will have a negative impact on the usability of many
websites.
- Cookie preferences
7.1 You can manage your preferences relating to the use of cookies on our
website by visiting: [URL]
Part 3: Our details
- This website is owned and operated by AMB Countrywear.
1.1 Our office is at AMB Countrywear T/At Apollo Saddlery, Paulls Farm, Leire Lane, Ashby Parva, Nr Lutterworth Leicestershire LE17 5HR
1.2 Our principal place of business is at AMB Countrywear T/At Apollo Saddlery, Paulls Farm, Leire Lane, Ashby Parva, Nr Lutterworth Leicestershire LE17 5HR .
1.3 You can contact us by writing to the business address given above,
by using our website contact form, by email to sales@ambcountrywear.co.uk or by
telephone on 01455 202060.